General FAQ's

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FAQ'S

Is it really REAL snow?

Several times a week, 16 snow cannon’s fire cooled water into the air, chilled to -4°c to make real snowfall, the 1500 tonnes of snow are groomed overnight to keep the piste perfect!

How cold is it?

The slope is housed in a giant freezer with a ground temperature of -12°c and air temperature of up to -4°c.

How do the different colour runs abroad translate to our slope?

Our slopes are similar to a blue run in Europe.

Is there somewhere for us to come and watch?

Within the resort is our newly refurbished Bar Varia, which has cosy couches, woodburning stove, wi-fi connection and a gourmet coffee and cake menu. Bar Varia overlooks the slope so your guests can watch you learning from the comfort of the bar.

Do I need to pre-book all activities?

Yes, to guarantee your preferred sessions we recommend pre-booking for all our activities as everything is subject to availability and limited capacities.

Can I book tickets online and is it cheaper?

You are able to book most of our activities online via our online page and you save £1.99 (our telephone booking fee).

Can I book redeem gift vouchers / Tesco vouchers / discount codes online?

Sorry, you cannot do this online, please call 0871 222 5672 to pre-book and bring your vouchers on arrival as payment.

How long do gift vouchers last and where can I use them?

Snow Factor gift vouchers can be bought onsite, over the telephone or online and are valid for 6 months from purchase date. They can be used for any slope activity, in Bar Varia or for our range of merchandise on and off slope.

Can I book more than one Xscape activity at a time?

All the businesses within Xscape are independent, however if you are coming along in a group we can organise several activities for you. Just give our team a call.

What kit is included?

All hardware (ski’s, poles, snowboards, ski/board boots, helmets and sledges) are provided FREE. You are welcome to use your own ski/snowboard kit. Bu unfortunately you are not permitted to use your own sledge - its for your own safety. 

What is included in clothing hire?

You need to wear warm waterproof clothing including gloves. Wellingtons are recommended for sledging activities. An outfit of jacket and salopettes costs from £5.50 to hire, Wellie’s from £3. Gloves cannot be hired for hygiene reasons but can be purchased on site.

Where do I change and put my stuff?

There are changing rooms, showers, toilets & lockers (£1 non-refundable)

How long do we need to arrive before our activity starts?

We recommend that you arrive 45 minutes before to make sure that you are checked in, changed and ready to begin your activity on time.

What do I do when i arrive?

Go to our main reception desk to collect your slope passes, then get your clothing and get changed. Next collect boots/equipment and once kitted up go to the lesson or sledging meeting points, or main slope pass holders can get on the slopes at their specified time.

Can I take pictures on the slope?

You can if you fill in a disclaimer form when you arrive to check in.  All that we ask is that you try and photograph only the people in your party. 

Can my friend teach me?

No sorry, for everyone’s safety/insurance we only allow qualified Snow Factor instructors to teach on our slopes.

Can adults and juniors do lessons together?

Yes but only in a family private lesson, our normal group lessons are taught in age bands (3-6yrs, 7-10yrs, 11-15ys and 16+) as this assists learning.

How many people are in a group lesson?

  • Ages 11+; Ski = 10 people / Snowboard = 7 people
  • Ages 7 - 10yrs ; Ski = 10 people / Snowboard = 7 people
  • Ages 3 - 6yrs; Ski = 4 people

Can I go on the main slope if I haven’t done it before or I’m out of practice?

You must be able to control speed, confidently link turns and use the poma lift to go on the main slope (otherwise you need lessons.

What time is quietest to use the main slope?

Usually first thing in the morning or late in the evening and weekdays during term time are the quietest. We also offer special discounted sessions at key times.

Do you offer a membership scheme?

We are delighted to say yes we do and this was launched in March 2013. Please click here for more information  http://www.snowfactors.com/slope-time/membership.php

Where do I find the park plans/features for park session?

These are available via our Facebook Page - click here 

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